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Frequently asked questions

Your customer number can be accessed via Loopia Customer zone, where you can see it in the upper right column after you’ve logged in to your account. You can also get your user credentials sent by email or SMS by visiting loopia.com/login and pressing the link "Forgot your username or password?" and follow the instructions.

You can create and manage your email accounts in the email administration section of Loopia Customer zone. Information about creating email addresses and setting up your email clients can be found here.

Information about this can be found here. If you have any further questions or concerns regarding this, you are welcome to contact our domain department at registry@loopia.com.

Information about this can be found here. If you have any further questions or concerns regarding this, you are welcome to contact our domain department at registry@loopia.com.

To deactivate a domain name you need to log into your Customer zone and choose which domain you don’t want to renew.

Information on how to deactivate domains can be found here.

Note that you can both deactivate single domains or choose to disable more than one with bulk-edit.

After you’ve deactivated the domains that you don’t intend to renew, a new invoice will be sent to you within a few hours if you have chosen billing via email. Please note that if you have chosen billing via regular mail, you will receive your new invoice within a few days.

The reason for this is usually that a theme or plugin on your website does not work properly. You can easily troubleshoot and usually fix this yourself through the WP Debug function. See this guide.

If you have a domain name at Loopia that you want to use to forward visitors to an external website, you’ll find information on how to do it here if you are a web hosting customer, and here if you are a DNS customer.

Login to Loopia Customerzone and go to “Account settings” and “User information” to update your address or add a separate billing address. If you want us to do this for you, please contact our support with your customer number (FAXX-XX-XX-XX) and the information you want to update.

To change the owner of an account or one or several domain name(s), log in to Loopia Customer Zone and select "Account Settings" in the right menu. Then select "Change owner of account or domain” to start a new transfer. If you have further questions or concerns about this, please contact our support.

Use an FTP client to upload your website to your Loopia account. We have created guides for the most common FTP clients (programs) here.

Contact information

Open weekdays 7-21, weekends 11-15.

support@loopia.com OpenClosed
Chat with us OpenClosed
+46 (0)21-12 82 22 OpenClosed
  Detailed contact information
Address Loopia AB
Kopparbergsvägen 8
722 13 Västerås
Sweden
Opening hours, support Workdays: 7 AM - 9 PM
Weekends: 11 AM - 3 PM
Time zone: CET
Opening hours, billing Weekdays: 8 AM - 5 PM  ·  closed for lunch: 12 AM - 1 PM
Weekends: closed
Registry, opening hours Weekdays: 8 AM - 5 PM  ·  closed for lunch: 12 AM - 1 PM
Weekends: closed
Reseller departmend, open Weekdays: 8 AM - 5 PM  ·  closed for lunch: 12 AM - 1 PM
Weekends: closed
Phone +46 (0)21-12 82 22
Email info@loopia.com - general information
support@loopia.com - technical support
registry@loopia.com - registry department
economy@loopia.com - ebilling department
reseller@loopia.com - reseller errands
Corp. identity number 556633-9304

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